We comply with QLD Office of Fair Trading regulations on refunds. All sales are final. Please read all listings carefully. If you are unhappy with your order please let us know. It states we are not required to provide a refund or replacement if you change your mind.
Most orders are shipped within 1-2 days so if you need to cancel your order please let us know asap. Once it has left us we are unable to retrieve your parcel. Please note we have a $10 restocking/cancellation fee for any orders cancelled (this includes pre orders).
If your order is damaged during transit, we will provide a replacement of the same or similar product. If you We can also offer a store credit.
We ask you to please return the damaged products in a safe and secure manner using a trackable shipping method at your own cost. Upon receiving the item, we will refund your shipping costs.
We ship Australia Wide from Brisbane using Australia Post.
We are a small team so please allow 2-4 days for processing and dispatch.
During checkout you may choose if you would like "Signature on Delivery", this requires your courier to obtain a signature in order to deliver your parcel to you. If your parcel goes missing after it has been delivered, you will need to contact Australia Post directly.
If a parcel goes missing while on it's way to you please let us know! We really don't like missing parcels and we will do everything we can to find it!
If your parcel is returned to us due to any of the following reasons, we will contact you to arrange the shipping of your item again, at an additional cost to you:
- Incorrect/Incomplete address
- Failure to pick up from your local post office
We are happy to give you a store credit (minus shipping and 10% restocking fee) if you do not wish the item/s to be resent.
Please note* Any orders that included free postage will have our standard $9.95 shipping rate deducted from the credit.
Please have all orders placed by midnight 17th December.